FAQ about results

Question: When will I receive my results?

Answer: You will receive your results within 5-7 business days of sitting your exam.

Question: How will I receive my results?

Answer: When your results are ready, you will receive an email advising you that your results are now available to view on your Candidate Registration Portal

Question: Do I need to send my results to Victoria Police?

Answer: No. ACER will forward your results to the Victoria Police Recruitment Branch.

Question: I have not passed all components of my exam, will I be able to re-sit?

Answer: Yes. Victoria Police allow candidates a second attempt at successfully passing all components of the Entrance Exam. If you did not successfully pass all components on your first attempt, you will be able to book your re-sit via the candidate registration website. You will only need to re-sit the components you did not pass.

Question: How long will I need to wait until I can re-sit my exam?

Answer: You are welcome to book and re-sit your exam at the next available test sitting. The candidate registration system will automatically display dates that are available for you to book. Re-sit exams are run every month, and are open at all venues until they reach capacity. Please check another venue if your first preference is not available.

You will have 180 days in total to complete your re-sit. If you do not re-sit in this timeframe, your application may be cancelled with Victoria Police. 

Question: This was my second attempt, and I have not passed one component. What are my options now?

Answer: Victoria Police allow two attempts per application to successfully complete the Entrance Exam. If this was your second attempt, and you were unsuccessful in one or more components, you will need to wait twelve (12) months from your re-sit date before you can re-apply with Victoria Police again. Upon re-application, you will be required to sit the entire exam again.

Question: I am not happy with my results, how do I appeal?

Answer: If you wish to appeal, you must do so in writing within 10 business days of receiving your results. You must forward an appeals request to the ACER Victoria Police team at vicpol@acer.edu.au. Upon response from ACER, you will then be provided with an application form and details on how to pay. Make sure to include your full name and application ID number.

You are only eligible to appeal the following exam components:

Summary Writing - $49.50
Extended Writing - $49.50
Oral Assessment - $49.50

All other components are auto-scored, therefore appeal requests are not accepted.

Please note: When deciding whether to appeal your result, or re-sit, please consider the following:

  • The re-mark process takes approximately six (6) weeks and only a small proportion of candidates see an increase in scores.
  • You must wait until the result of your re-mark is provided before booking any re-sits.
  • A re-sit can be completed in approximately four (4) weeks

Applying for a re-mark is most appropriate after your second and final attempt. We suggest that if you are 1-2 marks below the pass mark, an appeal for a re-mark may be requested.

Question: I would like some feedback on where I went wrong?

Answer: ACER does not have the capacity to provide individual feedback for any exam component, whether manually or auto-scored.

Question: I received my results, and I have passed for a PSO, but not Police. Can I change my application?

Answer: If you applied for entry into the Police, and have not been successful after two attempts of the Entrance Exam, we invite you to review the pass marks for a Protective Services Officer (PSO) and consider changing your application status.

If this is something you wish to pursue, please contact Victoria Police directly via email at rsb-springboard-mgr@police.vic.gov.au. Make sure to include your full name and application ID number.